Frequently Asked Questions
How do I make an appointment to see the doctor as a new patient?
Many insurance companies require that you obtain a referral from your primary care doctor first. If this is not a requirement of your insurance company, we do not require it although most patients usually discuss any problems they may be experiencing with their primary care doctor before seeing a specialist. Most patients prefer to see one of our cardiologists in an office that is convenient or they may already have the name of a particular cardiologist. If you already know this, then simply call the office where that physician is located. If you don’t know this, you can go to Find a Cardiologist to search by name, office location, subspecialty or hospital affiliation. Once you determine this, then simply call the office where that cardiologist is located and ask to make an appointment for a new patient visit.
What insurance plans do you accept?
See the list of Insurance Providers. Although we try to keep this updated, if there is any question you should check with your insurance carrier. We would be happy to check for you as well when you make an appointment if you are unsure.
Who do I call if I have questions regarding my bill?
You can call our Central Business Office at 513.351.9900 or 1.800.964.1587.
How do I reach my doctor?
You should call the office phone number listed for your cardiologist. If it is after hours you will be automatically directed to the “on-call” doctor’s pager if it is an urgent problem or a message center if you simply want to leave a non-urgent message that will be picked up the next business day. In some of our community clinics you may be directed to another office location or even another physician, emergency room or clinic if there is an urgent problem.
What do I do if I need a refill on my prescription medication?
You or your pharmacist can simply call or FAX the request. In general, we will refill those prescriptions originally ordered by your cardiologist but prefer any prescriptions ordered by your primary care or other physicians be refilled by them. If you have not been seen recently by your cardiologist we may ask that you be seen in the office before a refill is granted. This is so that we can determine whether the medication is still the best and appropriate treatment for you.