Frequently Asked Questions
How do I make an appointment to see the doctor as a new patient?
Many insurance companies require that you obtain a referral from your primary care
doctor first. If this is not a requirement of your insurance company, we do not
require it although most patients usually discuss any problems they may be experiencing
with their primary care doctor before seeing a specialist. Most patients prefer
to see one of our cardiologists in an office that is convenient or they may already
have the name of a particular cardiologist. If you already know this, then simply
call the office where that physician is located. If you don’t know this, you can
go to Find a Cardiologist to search by name, office location, subspecialty or hospital
affiliation. Once you determine this, then simply call the office where that cardiologist
is located and ask to make an appointment for a new patient visit.
What insurance plans do you accept?
See the list of Insurance Providers. Although we try to keep this updated, if there
is any question you should check with your insurance carrier. We would be happy
to check for you as well when you make an appointment if you are unsure.
Who do I call if I have questions regarding my bill?
You can call our Central Business Office at (513) 351-9900 or 1-800-964-1587.
How do I reach my doctor?
You should call the office phone number listed for your cardiologist. If it is after
hours you will be automatically directed to the “on-call” doctor’s pager if it is
an urgent problem or a message center if you simply want to leave a non-urgent message
that will be picked up the next business day. In some of our community clinics you
may be directed to another office location or even another physician, emergency
room or clinic if there is an urgent problem.
What do I do if I need a refill on my prescription medication?
You or your pharmacist can simply call or FAX the request. In general, we will refill
those prescriptions originally ordered by your cardiologist but prefer any prescriptions
ordered by your primary care or other physicians be refilled by them. If you have
not been seen recently by your cardiologist we may ask that you be seen in the office
before a refill is granted. This is so that we can determine whether the medication
is still the best and appropriate treatment for you.
What kinds of tests are available in your office?
Most Ohio Heart and Vascular Center offices offer a wide array of cardiovascular
testing including EKG, stress testing, nuclear stress testing, echocardiography,
stress echocardiography, Holter and event monitoring, and vascular ultrasound. You
do not need to see one of our cardiologists to have your testing done. If you would
like to have your tests done in our office we can verify with your insurance carrier
that this is allowed under your plan and schedule your test at a time that is convenient
for you. A report will be available to your physician soon after the test is complete.